What our customers are saying

Pros

Great support. The support that you receive when using this software is fantastic.  There is always someone willing to assist when you need support.  The development team really listens to you when you have requests and are always willing to make changes to ensure that the software meets your requirements.

Cons

There are some UI screens that does not make perfect logical sense.

Comments (Benefits)

With PAN Hospitality Suite you get much better control over your stock and daily operations of the business.

Gerber de Koker

Financial Manager - Lodge Systems, andBeyond South Africa

Pros

It is an “all in one” solution, that is real time no needing to wait for day end to get your results.  The software is very strong in accounting which is fully integrated with Reservations, POS and Stock Control.  The property management system is able to sync with our online reservations availability and is extremely easy to use.

Cons

The reservations part of the software can sometimes get complex, but once you are trained on the system you learn quickly how to use it.

Comments (Benefits)

Our company has used PAN Hospitality for over 10 years and we would never change systems.

Simone van der Elst

Finance Manager, Morukuru Family

Pros

Pan Hospitality is user friendly, combats fraud, and is developed in such a way that the steps and processes are logical.  The reporting is fantastic and has a lot of functions that one can use.

Cons

The fact that everything can be done on one screen, but then again the steps that one need to follow are logical.

Comments (Benefits)

Software is amazing, and the staff feels like family

Christiaan Kohrs

Manager, Purple Trumpet Guest House

Pros

User friendly All in one product from accounting to reservations, stock and point of sale all integrated.

Cons

We struggle a bit with reporting outcomes for reservations, this might also be because of our complex setup..

Comments (Benefits)

Very happy and will recommend to others.

Leandri van Vollenstee

Financial Manager, Sefapane Lodge and Safaris

Pros

Panstrat is a reservations package that is integrated with the accounting function. As such it is a “one stop shop” that provides all that is needed by a hotel from processing an invoice to being able to download management reports and stats.

Cons

No system with this functionality can be simple. It takes focus and some intelligence to operate, but that said the support team is always available to assist with any difficulties.

Comments (Benefits)

Our lodge has been using this software for more than 20 years. We have seen the package develop and add many features over the years. We are totally dependent on our computerized system and would not consider a change. It has been of huge benefit to our company.

Lesley Rush

Owner, Stonecutters Lodge

Pros
It’s very easy to use and the interface is user friendly. The customer support is very helpful and a solution can always be found.
Cons
Sometimes the reports I require are not exportable (but this can be modified by the development team).
Comments (Benefits)
We’ve come a long way with Panstrat and they are very personable and have developed features and reports etc as we have gone along. Their training was very good for me personally and has helped me in accounting as well.

Chad Cobbledick

Assistant Accountant, The Last Word Hospitality (Pty) LTD